Some companies really aren’t fans of their wireless providers while some have good relationships with their provider rep. A nice working relationship with a wireless provider rep isn’t necessarily a bad thing, but we’ll share some ways they can take advantage of that relationship.
The number one thing to remember is that they profit off of a company’s decisions.
Every time a company activates a device or creates an additional account or sub-account, the rep can make a commission. And unfortunately some of the options they offer and recommend don’t actually benefit who they’re selling to, they line the rep’s pockets with commissions and bonuses.
Some questions to ask when working with a wireless provider rep:
Do I need this device right now or am I purchasing it because it’s on sale?
If there’s a specific promotion on smartphones, tablets, or watches and the rep is trying to sell this to you – make sure that the device is actually currently needed, whether it’s for a new employee or an employee is in need of an upgrade. If a device is purchased and is not ready to be put in use, you could be stuck with delayed activation fees or lose the sale entirely and end up paying full price. We’ve seen it happen plenty of times.
Does it make sense to add another account or sub-account?
Since reps make money off of new accounts, they may offer them even if they’re unnecessary. This could be a problem because each account needs to have its own data plan. The other accounts you have devices on may have enough room to hold your newly activated device. The savings the rep may be sharing might actually be toppled by the new account plan totals. This is another offering we’ve seen mishandled.
Is this device accessory required or needed?
Reps also make commission from selling accessories such as cases, chargers, screen protectors, headphones, and other device accessories. Sometimes these accessories are necessary for the job to be performed and there can be a good deal. Just make sure you know what is needed before getting on the phone.
Wireless provider reps can be a helpful resource for business accounts to keep up with the demands of ordering devices, working with accounts, and making account changes. However, it’s important to remember that at the end of the day, they are making suggestions to increase their pay and they aren’t always in the best interest of the consumer. That’s why Verify! offers a no-risk wireless analysis so you don’t have to worry about being taken advantage of. Our unique model offers an inventory of accounts, efficiency advice, and cost-cutting recommendations. We save the average company 31% on their wireless bills and the ability to stick with the current provider. Business wireless accounts are complex, so don’t leave it in the hands of those who profit. And we guarantee that if we can’t find you savings, we will not charge for our time or expertise. What are you waiting for? Get started today!