Treat your business like a business, not a hobby. Managing your team, services, and keeping up with customer service all while trying to keep your expenses down is serious business, regardless of whether you own/manage one small size company or a large size with multiple locations. So, treat it as such.
Here are some of the best practices for managing it all:
- Keep good records of your devices, service plans and bills.
- Act professionally.
- Maintain good working relationships with your customers, vendors, and any others you deal with on a regular basis.
- Keep a log of important communications with your vendors and service providers.
- Make sure you are on top of all your services and are paying them on time.
Be careful when choosing your vendors and service providers. The difference between a good service provider and the bad ones is like night and day. There are even some horror films based on someone mistakenly using a bad vendor. Other than choosing the best provider, determining which service providers will save you money on your overhead expenses is perhaps the most important aspect of your job as a business owner or manager.
Good service providers will make sure you’re fully benefiting from their services, keep up with industry trends and rapid changes in technology, show you that you’re getting the best value for your dollar, and are generally a pleasure to deal with. They also tend to care about the performance of your services with them, because your success directly equated to their success. This makes it easier to save your company a lot of unnecessary expense and trouble in finding the best deals for your service and utilities.
Bad service providers act like having your back is optional (and in some states, the law is making it very easy for them to manipulate you). They don’t care about your success or keeping up with the latest industry changes. They are more interested in hitting their sales goals. They don’t care about your business getting the best value for your money spent. You often have to chase them down and question them in their ability to provide you with the service you deserve, and they think nothing of on-going management that saves your company a lot of unnecessary extra overhead expenses.
Set office hours and enforce them. Make sure you meet with your service providers regularly and learn about the industry overall, and the changes in technology. At some point, you will find all of their insights very useful in making decisions that improve your business and your role there.
Build a culture that is consistent and makes you win. Many smart business owners know their most valuable assets is not their products or services (depending on your particular industry); its the team of professionals that they build around them. Your service providers are actually important to your companies success, because as you work to differentiate yourself, they work to make sure you are getting the most benefits out of your services and at the lowest possible prices. In other words, good service providers want you to get the best bang for your buck.
Know and accept that you can’t do it all. Stay focused on increasing your competitive advantages and making more sales for your company. If you can eliminate time spent on learning about service options, saving money, and reducing the risk of mistakes along the way, then do it. Take advantage of other experts in different areas and outsource some of your services. This will save you money in the long run and create a strong learning momentum for you and your team.
Document everything in writing. Keep track of all your communications between your vendors and service providers. This becomes exceedingly more important as you add on more and more services. Try not to rely on your memory alone. As the old saying goes, “A verbal contract isn’t worth the paper it’s written on.”
Build up a team of professionals. As the owner or manager of company, sooner or later you’re going to need work done that you can’t do or don’t want to do yourself. Be proactive and start assembling a team of vendors to handle areas like telecom, utility, internet, etc. before you need their services. Once you hire someone who does good work, stick with them. Check with other business owners or managers in your local area for recommendations.
Does it all sound overwhelming? Well, the truth of the matter is – it is! This is were we can help you and your business! Verify! has over 20 years of experience in the industry. We have existing exclusive relationships with service providers and local vendors alike. The more overwhelmed you are with your services, the higher chance you’ll end of having to pay for them. Even more, we can eliminate unnecessarily overhead expense, aggressively manage your services on an on-going basis, and free up your time and efforts to focus on growing your business.