According to Google, telecommunication (or telecom, for short) is defined as “communication over a distance by cable, telegraph, telephone, or broadcasting.” Here at Verify!, the telecom accounts we most commonly manage are for local phone service, long distance phone service, toll-free numbers, and internet access. In today’s day and age, it would seem that most businesses cannot be without phone or internet connection. And yet, telecom is looked at as just another monthly business expense. Why aren’t more businesses seeing telecom as the vital business tool that it is?
Let’s take a look at internet access. If your connection goes completely down at work, how severely are you effected?
- 25% “I can’t access my email, but our phones still work and so do all of my desktop applications.”
- 50% “My email doesn’t work, and neither do any of our web-based software programs. But, my phones are still ringing.”
- 100% “We’re dead in the water. No phones, no email, and none of our computer programs are running, because they all require an internet connection to work.”
How can you be expected to effectively communicate with your customers, if they cannot reach you? Even worse, how many sales opportunities are you missing out on? Sure, you could use your cell phone to make outbound calls – but if your company doesn’t provide you with a cell phone, are you really going to be comfortable giving out your personal number?
Telecom does more than just keep you connected to the internet. It allows you to call people, and for people to call you. It keeps you connected with your current customers. It allows potential customers to reach you, and for you to make a new sale. Simply put, your telecom services keep you connected to the world. And while telecom services always have a monthly recurring cost associated with them, the y are more than just a business expense for your accounts payable department. Your telecom services are also a vital business tool for you and your company.