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  • Erin Green

3 Things to Consider When Upgrading to Hosted PBX Phone Service

Top 3 considerations when upgrading to Hosted PBX phone services:

Upgrading to a Hosted PBX (Voice Over the Internet Service) can be a significant step for a business which can provide benefits such as reduced costs, increased flexibility and advanced calling features. However, before making the transition it's important to be aware of several critical factors to ensure a smooth migration and to avoid painful pitfalls.

Here are the top three points to consider:

1. Network Readiness and Bandwidth Requirements

A Hosted PBX voice system relies on your internet connection to handle voice calls, so it's crucial to ensure your network is capable of supporting the additional load without compromising call quality or overall network performance. Key factors to evaluate include:

  • Bandwidth: Assess your current internet bandwidth and ensure it can handle the increased traffic from Hosted PBX calls. Each call typically requires around 100 kbps of bandwidth though this can vary greatly from carrier to carrier.

  • Latency, Jitter, and Packet Loss: Low latency, minimal jitter and negligible packet loss are essential for high-quality Hosted PBX calls. Conduct a thorough network assessment and consider a QoS (Quality of Service) setup to prioritize voice traffic or work with your company’s IT management firm to avoid issues post- upgrade.

  • Redundancy: Implement redundant internet connections to avoid downtime in case of an internet outage, ensuring consistent availability of your Hosted PBX phone service.

2. Compatibility with Existing Systems and Devices

Integrating a new Hosted PBX voice system with your existing infrastructure and ensuring compatibility with your current devices is critical to avoid disruptions. Consider the following:

  • Current Hardware: Will your existing phones, headsets and other communication devices be compatible with the Hosted PBX voice system or if they need to be replaced?

  • Software Integration: Ensure the Hosted PBX voice system can integrate seamlessly with your existing software applications (e.g., CRM, ERP systems). Check for available APIs and compatibility with your current workflows before committing to an upgrade.

  • User Training: Plan for user training to familiarize your team with the new system and its features to minimize frustration and decrease productivity losses during the transition.

3. Security and Compliance Considerations

Security is a paramount concern when moving to a Hosted PBX voice system, as voice data will be transmitted over the internet. Additionally, compliance with industry-specific regulations is crucial. Key points include:

  • Data Security: Ensure the Hosted PBX voice provider implements robust security measures, such as encryption for voice data, secure access controls and regular security audits.

  • Regulatory Compliance: Verify that the Hosted PBX voice provider complies with relevant industry standards and regulations, such as GDPR, HIPAA or PCI-DSS, depending on your business requirements.

  • Provider Reputation and SLAs: Research the provider’s reputation, customer reviews and service level agreements (SLAs). Ensure they offer reliable support and uptime guarantees to minimize business disruptions.

By carefully considering these factors, you can make an informed decision about migrating to a Hosted PBX voice system thereby ensuring it meets your business needs and enhances your communication infrastructure.



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